FAQs

Do you guarantee repair work?

Yes all work carries a 5 year guarantee and a life time guarantee on paint work.

Will all the damage I have shown you be repaired?

We can only repair work that has been authorised by the insurance company or their assessor and is directly related to the accident circumstances.  If you are unhappy with the work that has been authorised by the insurance company or their assessor you will need to speak to them in relation to this.  If there are additional repairs required that are not related to the accident circumstances we can complete them at the same time and bill you directly for the additional work completed.  This tends to be the most cost effective way of repairing all the damage to the vehicle.

Can you provide me with a courtesy car?

We can provide a courtesy car whilst repairs are completed on your vehicle depending on the entitlements of you insurance policy and your requirements.

What can cause delays to the repair time of my vehicle?

There may be a delay in getting parts from the manufacturer and this can cause delays in repair time.  There may also be additional parts required that will become apparent in the course of repair and these need to be ordered with the approval of the insurance company’s assessor.